Yes! We are a Danish brand dedicated to making people with special needs to feel equally worthy. In the About VALE section you will be able to get to know us and the 'Story behind VALE'.

No. VALE’s concept is to sell our products only in our Online Store and through VALE’s own Agents in selected countries.

You can quickly search for a specific product by typing its name in the 'Search' field in the top right-hand corner, or by using the 'Filter' option in the products page.

FASHION

No, unfortunately this is not possible as payment must be made when creating an order. However, making a purchase in our Store is perfectly safe.

It is possible to change your order only if we have not packed your items yet. Therefore, you should immediately contact our Customer Service with your change – we recommend calling us directly in these cases. However, we cannot guarantee that we can make the change if your order has already been packed and prepared for shipping.

Still, we remind you that you can always return your items up to 30 days after reception date, and you’ll get either a voucher or a full refund according to your preference.

Find out more about this on our Return Policy.

We can contact you and let you know when the product will be available for sale again in our Store. You just need to click on the 'Pre-Order' button below the desired style, and we will send you an email when the item comes back in stock.

No, this is simply because that specific size or color is sold out.

Unfortunately, this is not possible. Once an order is placed, it will be automatically processed by our system and we cannot join it with another different order.

Yes! Our Store manages all our stocks live. This means that if you can buy a product from our Store it’s because we have it in stock.

However, we accept no liability for products that are sold out or for system errors. If any items are missing from your order – please contact our Customer Service.

This depends on your location. You can know more about this under our dedicated page Shipping and Delivery.

Tracking numbers are generated automatically by our shipping agent, allowing both you and us to follow the parcel until delivery takes place.

This depends on your location. You can know more about this under our dedicated page Shipping and Delivery.

This means that your order has been registered into our system but has not been processed yet. Typically, we take between 1-3 workdays to process your order.

This means that our warehouse is now processing your order for shipping.

This means that your order has been shipped from our warehouse to our shipping agent, and a tracking number has been sent to your email. From this point forward, we cannot stop your parcel of being delivered.

In case we made a mistake and sent you the wrong product or there is a missing product in your package, simply return them back to us and we will send you the correct item(s) with no additional charge.

In case of wrongly delivered item(s), the return shipping will be free of charge for you, off course. Simply follow the same procedure as for Returns.

In case you received your order and an item is missing, please contact our Customer Service and we will then investigate the matter as soon as possible. In case the correct item(s) is classified as Sold Out, we will refund you the full amount of the item(s).

At VALE, our Customer’s Satisfaction is our ultimate goal and guaranteeing a quality service is key to us. For that reason, if you unfortunately experienced any errors or defects in a product that you are not satisfied with, your purchase is always covered by the Sale of Goods Act.

Please contact our Customer Service as soon as you discover the error.

If you wish to return an item, you have up to 30 days to do it and it will be free of charge for you.

However, the item must be returned with all its original tags and in the same condition that you received it in, if you wish to receive a voucher or a full refund.

Please visit our dedicated page for Returns to know how to do it.

Yes, all items can be returned and you will be able to choose to either get a voucher or a full refund.

In case you choose for a refund, we will always return your money to the same means of payment that you used to pay for your goods.

Please visit our dedicated page for Returns to know more about this.